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Frequently Asked Questions
Do you sell sample items?
Yes, you can purchase sample items. You must purchase a minimum of $30 or 10 items. Sample items cannot be returned.
Do you charge a set up fee for personalization of items?
Yes there is a one time set up fee of $33.00 for all glassware items personalized.
What is your return policy?
You have 30 days (1 months) from the ship date to return items. Please see our store policies for further information on our return policies. Reminder: We do not accept returns on personalized items.
You may email support@onestopweddingfavors.com
Can I pay extra to get my order faster using expedited shipping?
At this time, we do not offer an expedited shipping option. We always encourage our customers to order early to make sure the favors arrive in plenty of time. You may place an order now and specify a future delivery date at checkout.
How do I track my order?
You will receive a shipment confirmation via e-mail normally within one business day of your package shipping. You can log onto ups.com and use that tracking number to track the shipment of your order.
Can I order less than the minimum quantity?
No, at this time we only sell items at a minimum quantity or more. Please see the product descriptions for the minimum quantity on each item.
What happens if I give the wrong shipping address?
(Note: We cannot deliver to PO boxes) Please be sure to include all pertinent information such as apartment numbers at checkout. Wrong shipping address will likely experience delivery delays. If the address problem can be corrected before the product leaves our facility, then there is no charge. However, changes made enroute will be charged the $10 change of address fee that UPS charges us. If a product is completely returned to us because of a bad address, we can reship the items to the corrected address for a fee equal to the shipping charges that were assessed on the original order. If the order is returned because of a bad address and the customer refuses to take delivery at an alternate address, a 20% restocking fee will apply. For perishable and personalized items that are not reshipped to an alternate address, a 100% fee will apply and no refunds can be issued.
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